Taxes and Fees: A 19% service charge, as well as all applicable state and local taxes, will be added to the nightly room rate.

Deposit: All reservations require a deposit of 50% of the total nightly package rate. We accept Visa, Mastercard, Discover, and American Express credit & debit cards.

Balance: For full island reservations, balance is due at 120 days out from arrival. For reservations of four to fifteen rooms, balance is due at 45 days out from arrival. For individual reservations, balance is due upon check-out. Balances are automatically applied to the payment method on file unless we are instructed otherwise.

Cancellations: Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. For individual and small group reservations, cancellations made at least 45 days prior to arrival will result in a refund of the deposit minus a $50.00 cancellation fee per room. No refunds will be given for cancellations made within 45 days of arrival date. Any room night cancellations or shortening the length of stay within 45 days of arrival will result in forfeiting the deposit for those nights. For canceled reservations that are eligible for a refund, please bear in mind that processing may take 5-10 business days.

For full island reservations, cancellations made at least 120 days prior to arrival will result in a refund of the deposit minus an $800 cancellation fee.

We highly recommend purchasing travel insurance to ensure that your deposit is not jeopardized due to unforeseen circumstances such as a medical emergency or travel interruption caused by weather or mechanical issues. 

Changes & Cancellations: To cancel or modify an existing reservation, please call (888) 733-5774 between 9:00 am and 5:00 pm ET daily.