Reservations and Cancellations
Rates are per room, per night for 2 people.
Taxes and Fees: An 18% service charge as well as all applicable state and local taxes will be added to the nightly room rate.
Deposit: All reservations require a deposit of 50% of the total nightly package rate. We accept Visa, Mastercard, Discover and American Express credit & debit cards.
Our team at LSSI is sympathetic to the challenges of planning trips due to COVID -19 and the ever-changing closures and openings. Through May 2020 we adjusted our cancellation policy to accommodate the changing circumstances. After June 1, 2020, we returned to our usual cancellation policy as many travel insurance companies are now including COVID-19 under their plans. Due to our size, cancellations affect us significantly; therefore, we adhere to a strict cancellation policy. Cancellations made at least 45 days prior to arrival will result in a refund of the deposit minus a $50.00 cancellation fee per room. No refunds will be given for cancellations made within 45 days of arrival date. Any room night cancellations or shortening the length of stay within 45 days of arrival will result in forfeiting the deposit for those nights. For cancelled reservations that are eligible for a refund, please bear in mind that processing may take 5-10 business days.
We highly recommend purchasing travel insurance to ensure that your deposit is not jeopardized due to an unforeseen circumstance such as a medical emergency or travel interruption caused by weather or mechanical issues. Visit InsureMyTrip, to compare plans and find the right overage for you. They have thousands of travel insurance plans and a recommendation tool to help travelers find the right plan.
Changes & Cancellations
To cancel or modify an existing reservation, please call (888) 733-5774 between 9:00am and 5:00pm ET daily.